Privacy Policy
Version PS-2026-11-09 · Applies to ags-study.com and AGS – Advance Global Study advisory services.
1. Who we are
AGS – Advance Global Study (founded 2012) provides study-abroad and migration advice. Our head office is in Sydney (NSW, Australia) with offices in Ho Chi Minh City, Hanoi and other countries. Data controllers: AGS-Advance Global Study Education and Migration Pty Ltd (ABN 59 613 276 583) (Australia) and CÔNG TY TNHH GIÁO DỤC AGS, tax code 0311475447, 107 A-B Ngo Quyen, Cho Lon Ward, Ho Chi Minh City (Vietnam). Privacy contact: Marketing.Vietnam@ags-study.com · +61 414 003 498 (Australia) · +84 983 06 07 06 (Ho Chi Minh City) · +84 918 414 347 (Hanoi). Australian office: Suite 6/443 Chapel Rd, Bankstown NSW 2200.
2. Laws that apply
Australia: Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs); Spam Act 2003 (Cth) for marketing messages. Vietnam: Law on Personal Data Protection No. 91/2025/QH15 (effective 1 January 2026) and Decree 356/2025/ND-CP. If you live elsewhere (for example the UK, EU or Canada), we also apply local law where it requires. Where rules differ, we apply the higher level of protection to you.
3. What we collect and why
| Source | Information | Purpose |
|---|---|---|
| Contact, booking and needs-survey forms | Name, email, phone, Facebook, education/English level, your message | Contact you about study or migration advice and quotes |
| Document request and declaration forms | Application details. Website forms do not ask for sensitive information (passport, health, criminal history, visa history); when needed for your file we receive it through a separate channel after your separate consent | Prepare your application |
| Membership registration (Paid Member Subscriptions) | Name, email, password (hashed), plan; payments are processed by Stripe — we do not store card numbers | Create and manage your account and member content |
| Newsletter (only with your separate consent) | Email, name | Send admissions updates, deadlines, events |
| Cookies and similar technologies | Essential cookies (language pll_language, reCAPTCHA security, payments). Analytics/advertising cookies only if you accept |
Run the site, prevent spam, measure use (if enabled) |
We collect only what is reasonably necessary for these purposes. We do not sell personal information.
4. Consent and withdrawal
We rely on your voluntary, informed, specific consent (tick boxes are never pre-ticked; silence is not consent). Marketing has its own consent box; sensitive information is received only after your separate consent, outside the website forms. You may withdraw consent at any time using the contact in section 1 or the unsubscribe link in our emails; withdrawal does not affect earlier lawful processing. We keep a record of your consent (date/time, policy version, page).
5. Cookies
Essential cookies always run. Analytics and advertising cookies (Google, Meta) and chat tools run only after you select “Accept all cookies”. If you choose “Essential cookies only” they do not run. Change your choice any time with “Cookie settings” (bottom left). The site embeds YouTube videos (youtube-nocookie mode) and uses Google reCAPTCHA v3 for spam protection; those providers may receive your IP address and device data.
6. Sharing and overseas disclosure (APP 8)
We may share information between AGS offices (Australia, Vietnam and, where needed for your file, the UK, US, Philippines, Singapore and Canada), with education providers you choose to apply to, and with service providers: Google (reCAPTCHA, YouTube, Analytics/Ads if enabled), Meta (if enabled), Stripe (payments), hosting and email providers. When information goes overseas we take reasonable steps to ensure the recipient handles it consistently with the APPs, and we meet Vietnamese transfer requirements (notice, consent and impact assessment where required).
7. Direct marketing (APP 7 and Spam Act 2003)
We send email/SMS/messaging marketing only with your consent, clearly identify AGS as the sender, and include a free unsubscribe option that we honour within 5 business days. You can also opt out by contacting us.
8. Security, retention and data breaches
We use reasonable safeguards (access controls, HTTPS, limited staff access to files). We keep information only as long as needed for the purpose or required by law (as required by applicable Australian and Vietnamese record-keeping laws), then delete or de-identify it. If a breach is likely to cause serious harm we notify the regulator and affected people: in Australia under the Notifiable Data Breaches scheme (assess within 30 days, notify the OAIC and individuals as soon as practicable); in Vietnam within 72 hours under Law 91/2025.
9. Your rights
You may ask to access, correct, delete, restrict or object to our handling of your information, withdraw consent and complain. We respond within legal timeframes (Australia: 30 days under APP 12–13; Vietnam: per Decree 356/2025). Write to the contact in section 1. If unsatisfied, complain to the Office of the Australian Information Commissioner (OAIC, oaic.gov.au) or the competent Vietnamese authority.
10. Children
Many AGS clients are under 18. In Vietnam a child is a person under 16: from age 7 to under 16 we need consent from both the child and a parent/guardian; under 7, from the parent/guardian only. In Australia we assess capacity to consent case by case for anyone under 18 (generally presuming capacity from age 15 unless there are signs otherwise) and prefer to deal with parents or guardians. For students under 18 we recommend parent/guardian co-consent.
11. Automated decisions
AGS does not use fully automated decisions that significantly affect you. If that changes we will update this policy before the Australian transparency rules start on 10 December 2026.
12. Changes
When we update this policy we change the version and date, and tell you on the website for material changes. Current version: PS-2026-11-09.